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Our aim is to get your goods to you as fast as possible. We endeavour to dispatch all orders within 24 hours of payment being received.
All orders are dispatched using Royal Mail and you will have the option of selecting your preferred postal service where this is available.
Delivery within the UK
We would expect all UK deliveries to be received within 1 -4 working days. If you are unable to accept your parcel it will be returned to your local Royal Mail sorting office or Courier. If you have not collected the item within three weeks the parcel will be returned to us, we will then require you to repay the original postage cost to resend the item to you, or a refund can be given subtracting the original postage costs.
Delivery within the EU
We would expect all EU deliveries to be received within 4 – 10 working days depending on your country and local customs. We use Royal Mail Small Packets for our EU orders and a tracked service is available at an extra charge.
Whilst most orders arrive within these timescales please allow 20 working days for delivery of your order.
Delivery Outside the EU (including the USA, Canada and Australia)
We would expect all EU deliveries to be received within 7-14 working days depending on your country and local customs. We use Royal Mail Small Packets for our international orders and a tracked service is available at an extra charge.
Whilst most orders arrive within these timescales please allow 25 working days for delivery of your order.
We offer a 30 Day Return Policy. This means that any item/items bought from us can be returned within 30 days of purchase. Please note that returned item/items must be unopened, unused and still in their original packaging, tags attached and returned as new.
To cancel your order please contact customerservice@highstreetbrands4less.com with your order reference number in the title. If however your order has already been processed, you will need to return the order to us. We recommend you send any item back to us using recorded delivery so you have proof of delivery as you are responsible for the goods until returned to us. Please note that returned item/items must be unopened, unused and still in their original packaging, tags attached and returned as new.
Please read the Return or Exchange an item section below.
Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 30 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. Please note:
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility.
The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery in the UK
Please send back to:
High Street Brands 4 Less
Maple House
Woodsdale Grove
Troston
Bury St Edmunds
Suffolk
IP31 1EJ
United Kingdom
Faulty Item
If the item you received is faulty, please contact customerservice@highstreetbrands4less.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us. If the item is faulty, then we will be responsible for the return postage cost.
I received the wrong item
If the item you received is not what you originally ordered, please contact customerservice@highstreetbrands4less.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If we have sent you an item that you did not orde, then we will be responsible for the return postage cost.
The payment options that we offer are designed to simplify your shopping experience with us. For security, our website secures your private information using a VeriSign SSL Certificate.
We do not store credit card details nor do we share customer details with any 3rd parties
